Ministry of Panchayati Raj successfully accomplishes targets under Special Campaign 4.0
Ministry of Panchayati Raj
successfully accomplishes targets under Special Campaign 4.0
100% Targets Achieved in
Redressal of Public Grievances and Appeals
Adopted Onsite Verification
of Public Grievances strategy for Disposal of Pending Matters
The Ministry of Panchayati Raj has successfully concluded the Special
Campaign 4.0, conducted between 2nd to 31st October, 2024 aimed at
resolving public grievances, conducting cleanliness drives, record management
etc. while successfully accomplishing targets set across major
parameters. It has achieved 100% target set on the Special Campaign for
Disposal of Pending Matters (SCDPM) Portal 4.0 in addressing the Public
Grievances and Public Grievance Appeals.
During the Special Campaign 4.0, a total of 823 Public Grievances and
155 Public Grievance Appeals were disposed off, achieving complete target
fulfillment. To streamline file management, 1525 e-files were identified for
review, with 650 e-files thoroughly reviewed and 124 e-files closed, with the
process continuing efficiently through the e-office system.
Taking proactive steps in grievance redressal, the Ministry of
Panchayati Raj intensified its follow-up/ engagement with States/UTs during the
Special Campaign 4.0, by deputing teams of officials for
onsite verification of public grievances. This approach has proven to be
highly effective, with numerous grievance petitioners expressing satisfaction
over the amicable and appropriate resolution of their concerns.
The progress of Special Campaign 4.0 was continuously monitored with
Secretary, Ministry of Panchayati Raj Vivek Bharadwaj, conducting a review of the campaign’s
progress on 15th October 2024. In this period, Panchayat Sammelan on
“Ease of Living: Enhancing Service Delivery at the Grassroots” was also organised in
Hyderabad, reinforcing the Ministry’s commitment to citizen-centric governance.
The Special Campaign 4.0 also coincided with two important initiatives – the
Swachhata Pakhwada (16 – 31 October 2024) and the National Learning Week
(Karmayogi Saptah) (19 – 25 October 2024, extended up to 27 October 2024). This
synchronization provided enhanced momentum to individual and organizational
efforts in improving skillsets and maintaining cleanliness. During this
campaign, comprehensive cleanliness drives were conducted across the Ministry’s
three office premises at Krishi Bhawan, Jeevan Bharati Building and Jeevan
Prakash Building in New Delhi, fostering a productive and healthy work
environment.
The Ministry also renewed it's commitment to maintaining the momentum of
the Special Campaign throughout the year in order to enhance
administrative efficiency and focus on citizen service delivery.