Ministry of Home Affairs has been ranked 1st under Central Ministries Portal in National e-Governance Service Delivery Assessment
Digital Police portal of National
Crime Records Bureau (NCRB) placed at 2 in the assessment under the Central
Ministries Services Portal
Part of periodic assessment intended to improve effectiveness of States/Union
Territories and Central Government in delivery of online services to citizens
A
National e-Governance Service Delivery Assessment was conducted by the
Department of Administrative Reforms and Public Grievances (DARPG) in
association with its knowledge partners, viz. NASSCOM and KPMG in 2021.
This is a periodic assessment intended to improve the effectiveness of
States/Union Territories and the Central Government in delivery of their online
services to citizens.
After the evaluation results which were
released recently, the website of the Ministry of Home Affairs (MHA) has been
ranked at 1 under the Central Ministries Portal and the Digital Police Portal
has been placed at 2 under the Central Ministry Services Portal.
In this exercise, the service portals
were evaluated along with their parent Ministry/Department’s portal. In respect
of MHA, the Digital Police portal of the National Crime Records Bureau (NCRB)
i.e. https://digitalpolice.gov.in/ was
shortlisted for the evaluation under the Services Portal. Correspondingly, the
main website of the Ministry of Home Affairs i.e. https://mha.gov.in was
shortlisted as the parent Ministry portal for evaluation.
All Government portals that were
evaluated were divided into two main categories-
- States/Union
Territories/Central Ministry portal
- State/Union Territory/
Central Ministry Services Portals.
There were four main parameters of
assessment:-
- Accessibility
- Content Availability
- Ease of Use and Information
Security
- Privacy for Central Ministry
Portals
An additional three parameters were also
used for the Central Ministry Services Portals - End Service Delivery,
Integrated Service Delivery and Status and Request Tracking.